Characteristics:

• Diversity/Individuality: Respect the differences of people and the individual who brings particular viewpoint to enhance that of the greater whole.
• Expertise: By virtue of credential, training, education, profession, publication or experience, believed to have special knowledge of a subject beyond that of the average person, sufficient that others may rely upon the individual's opinion.
• Accountability: Acknowledgment and assumption of responsibility for   actions and decisions with the obligation to report, explain and be answerable for resulting consequences.
• Optimism: Expects the best possible outcome from any given situation; a yes attitude.
• Compassion/Respect: Virtue of empathy for the suffering of others and active desire to alleviate another's suffering by giving a positive feeling of esteem within actions and conduct.
• Fiscal Responsibility: Having an obligation to or being accountable for the finances, spending no more than we earn and investing in the development of the business.

 

Summary of Functions:

• Exhibits excellent service behaviors to patients, visitors, physicians and coworkers; shows courtesy, personalized attention, compassion, and timely responsiveness to all customers.
• Promotes continuity of care by:
• Consulting with hospital discharge planning staff, nursing staff and allied health personnel to identify hospital plan of treatment, goals achieved and post-hospital care requirements as needed (after patient referral is made to the Agency). 
• Clarifies and determines eligibility of patients for skilled care. 
• Provides in-services to hospital and medical staff as necessary regarding home health care. (Includes interpreting agency’s policies and programs and regulatory and payer requirements.) 
• Provides liaison activities to hospital coordinators, physicians, clinics, ECF’s and Managed Care Organizations. 
• Liaison activities include: Assisting in the development of home care plans after a referral is made by the physician/designee and after it is determined that referral is to go to the Agency.
• Communicates on a regular basis with Agency patient care directors and managers to facilitate transfer of information which will enhance continuity of care of patients referred to the Agency.
• Identifies areas for agency program development directly related to patient needs at discharge.
• Assures continuity of care by communicating with Central Intake department and/or internal clinical managers and by reporting patient progress in home care to hospital/physician referral source.
• Assists in resolution of billing problems related to obtaining physician signatures on required documents.
• Participates in Agency staff in-services and departmental meetings.  Submits time logs and daily activity information related to referral volumes.

 

Minimum Education and Experience:

• 1 year of community health experience

 

Minimum Requirements:

• Professional licensure
• All (bold) functions above